Refund Policy

Last updated: 17 May 2026

This Refund Policy explains when and how Geemaps Accessibility ("we", "us") issues refunds for the annual subscription and add-on services purchased on accessibility.geemaps.co.il.

1. First Year, 14-Day No-Questions-Asked Refund

You can request a full refund of your first annual subscription payment for any reason within 14 days of payment, including after we have delivered the overlay. No questions asked, no justification required. Email agency@geemaps.co.il with your order ID and the word "refund", we process refunds within 5 business days back to the original payment method.

If you keep the overlay live after the 14-day window closes, the first-year payment becomes final and your subscription runs to the end of its year. For the first 30 days post-launch we still resolve any quality issues at no extra cost, on a good-faith basis.

3. Renewals

The subscription renews automatically each year at the then-published price and covers 12 months of hosting, monitoring, content updates, and the annual WCAG re-verification. If a subscription lapses, the hosted overlay is taken offline after a 30-day grace period. For renewal payments:

• Cancellation within 14 days of the renewal charge: full refund.
• Cancellation after 14 days: pro-rated refund of unused full months, minus a 20% administrative fee.

To avoid a renewal charge, email agency@geemaps.co.il at least 14 days before your renewal date.

4. Add-Ons (Extra Hotspots, Languages, Coordinate Mapping)

Add-ons paid as separate one-off charges follow the same rule as the first-year payment: full refund within 14 days if not delivered, non-refundable once delivered.

5. Failure to Deliver

If we cannot deliver your overlay due to factors within our control (e.g., infrastructure issue, scheduling failure on our side), you are entitled to a full refund regardless of how much time has passed.

6. Chargebacks

If you have a billing concern, please contact us first, chargebacks initiated without prior contact may result in suspension of your hosting subscription. We always prefer to resolve disputes directly.

7. Refund Method

Refunds are returned to the original payment method (credit card, PayPal, or other processor used at checkout) within 5 business days of approval. Bank-side processing time may add 3–10 additional days.

8. Exceptions

• Custom development beyond the standard tier (40+ hotspots, custom integrations) is sold on a separate Statement of Work; refund terms are defined in that SoW.
• Services rendered in violation of our Terms of Service are non-refundable.

9. Contact

For refund requests or questions, email agency@geemaps.co.il. Please include your order ID and the reason for the request.