Refund Policy

Last updated: 17 May 2026

This Refund Policy explains when and how Geemaps Accessibility ("we", "us") issues refunds for setup fees, annual hosting, and add-on services purchased on accessibility.geemaps.co.il.

1. Setup Fees, 14-Day No-Questions-Asked Refund

You can request a full refund of the setup fee for any reason within 14 days of payment, including after we have delivered the overlay. No questions asked, no justification required. Email agency@geemaps.co.il with your order ID and the word "refund", we process refunds within 5 business days back to the original payment method.

If you keep the overlay live after the 14-day window closes, the setup fee becomes final. For the first 30 days post-launch we still resolve any quality issues at no extra cost, on a good-faith basis.

3. Annual Hosting

Hosting for the first 12 months following setup delivery is included at no charge. Annual hosting fees of $50 begin from year 2 onward, are paid upfront, and cover 12 months of overlay hosting, monitoring, and infrastructure. If you cancel after year 1:

• Cancellation within 14 days of the renewal charge: full refund.
• Cancellation after 14 days: pro-rated refund of unused months, minus a 20% administrative fee.

To cancel, email agency@geemaps.co.il at least 14 days before your renewal date.

4. Add-Ons (Extra Hotspots, Languages, Coordinate Mapping)

Add-ons paid as one-time fees follow the same rule as setup fees: full refund within 14 days if not delivered, non-refundable once delivered.

5. Failure to Deliver

If we cannot deliver your overlay due to factors within our control (e.g., infrastructure issue, scheduling failure on our side), you are entitled to a full refund regardless of how much time has passed.

6. Chargebacks

If you have a billing concern, please contact us first, chargebacks initiated without prior contact may result in suspension of your hosting subscription. We always prefer to resolve disputes directly.

7. Refund Method

Refunds are returned to the original payment method (credit card, PayPal, or other processor used at checkout) within 5 business days of approval. Bank-side processing time may add 3–10 additional days.

8. Exceptions

• Custom development beyond the standard tier (40+ hotspots, custom integrations) is sold on a separate Statement of Work; refund terms are defined in that SoW.
• Services rendered in violation of our Terms of Service are non-refundable.

9. Contact

For refund requests or questions, email agency@geemaps.co.il. Please include your order ID and the reason for the request.